Privacy policy

Your privacy matters to us

At Malka London, we are committed to protecting your personal data and your privacy. This policy explains what information we collect, how we use it, and your rights as a customer.

Malka London is the data controller for personal data collected through this website. By using our site and purchasing our products, you agree to this policy.

What Data We Collect

When you place an order or interact with our website, we may collect:

  • Name, email address, phone number and delivery address
  • Payment information (processed securely by Shopify — we never store card details)
  • Order history and preferences
  • Device, browser and usage data via cookies
  • Any information you share with us by email or via our contact form

How We Use Your Data

  • To process and fulfil your orders
  • To send order confirmations, shipping updates and delivery notifications
  • To respond to your enquiries and provide customer support
  • To send you marketing emails if you have opted in (you can unsubscribe at any time)
  • To improve our website and customer experience
  • To comply with legal obligations

Cookies

Our website uses cookies to enhance your experience, analyse traffic and personalise content. You can manage your cookie preferences at any time through your browser settings.

Third Parties

We share your data only with trusted third parties necessary to run our business, including:

  • Shopify — our e-commerce platform and payment processor
  • Omnisent — our email marketing platform (if you have opted in)
  • Shipping and logistics partners, to fulfil your orders

We do not sell your personal data to third parties. Ever.

Your Rights (UK GDPR & EU GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent to marketing at any time
  • Lodge a complaint with the ICO (UK) or your local data protection authority (EU)

To exercise any of these rights, please contact us at hello@malkalondon.com

Data Retention

We retain your personal data for as long as necessary to fulfil your orders and comply with our legal obligations. Marketing data is retained until you unsubscribe.

Contact

For any privacy-related questions, please contact us at hello@malkalondon.com

This policy was last updated in 2025 and will be reviewed regularly.