Delivery and Customs

General information

Upon placing an order, please allow 2 to 3 business days for our team to process and prepare your items for shipment. During peak seasons or sales events, processing times may be subject to slight variations, but we always strive to process orders as quickly as possible.

To avoid any delays in delivery, please ensure that you provide accurate and complete shipping information during checkout.

Once your order has been processed and is ready for shipment, you will receive a confirmation email containing your tracking number

 

National orders (UK) and International Orders

All our shipping cost are free for domestic orders from the UK. Otherwise, here are the shipping cost for the rest of the world.

France: from 5€

Martinique/Guadeloupe/Guyane: from 8€

European Union: from £8

USA/Canada: from £10

Caribbean Islands: fro £10

We offer delivery to the majority of countries. If you don't see your shipping country listed, please reach out to us, and we'll be glad to assist you.

Customs costs and regulations


As our products are shipped from the UK, parcels are subject to the customs regulations of the destination country. As a result, customs duties, taxes, and fees may be applied by the customs authorities in your country.

Customs duties and taxes vary from country to country and are the sole responsibility of the recipient.

To ensure a smooth customs clearance process and minimize any potential delays or issues, we recommend providing accurate and complete shipping information during checkout. Inaccurate or incomplete details may lead to customs-related challenges, for which Malka London cannot be held responsible.


Customs Declaration

In compliance with international trade laws, we will accurately declare the value of the items in your order on the customs forms. The declared value will reflect the total purchase price of the products, excluding shipping charges.

 

Refusal of Customs Payment


If you choose to refuse payment of the customs duties and taxes upon delivery, and the package is subsequently returned to us, you may be responsible for any return shipping charges incurred.

Additionally, any customs fees, return shipping charges, or other related costs will be deducted from any applicable refund or voucher.


Contact Us


Should you have any questions or concerns regarding shipping, customs costs, or any other aspect of your order, our dedicated customer support team is here to assist you. Feel free to reach out to us at contact@malkalondon.com, and we will be more than happy to help.